We guarantee customer satisfaction. Or returning the items is the customer's expense. We accept exchange or refund for a period of 5 days of purchase. Item must be returned in original condition with its original packaging. Any damaged product will be exchanged or refunded. An administration fee of $ 10.00 CDN for Canada and CDN $ 15.00 for other countries will be applicable to any refund on sale items on La Boutique du coloriste